Privacy Policy Overview
Your privacy is important to us. It is Teknix Elevators Pvt. Ltd. company policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our official website, https://www.teknixelevators.com, and other digital properties, applications, and services we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
Application Policy & Mobile Permissions
Teknix Elevators provides a specialized mobile application platform engineered to service both our valued customers and field service technicians. The application acts as a centralized vertical transportation lifecycle management dashboard.
Comprehensive In-App Capabilities
- Elevator Installation & Equipment Records: Detailed specifications, technical diagrams, model configurations, and installation metrics.
- Service & Ticketing: Rapid logging of breakdown reports, scheduled maintenance requests, proactive inspection logs, and real-time technician dispatch tracking.
- Parts Procurement: Genuine OEM spare parts catalog, component pricing, requisition workflows, and parts order history.
- Warranty Management: Instant tracking of active equipment warranty periods, terms of coverage, and expiration timelines.
- AMC (Annual Maintenance Contract) Administration: Complete visibility into current AMC packages (Silver, Gold, Platinum), coverage scope, renewal plans, payment history, and service milestone completion.
Information We Collect
Information we collect falls into two categories: information you knowingly and actively provide us, and information automatically transmitted by your devices when interacting with our digital interfaces.
Information You Provide
- Contact details (name, email address, telephone number)
- Property, residential villa, or commercial site addresses
- Project lift requirements and architectural drawings
- Support inquiries, feedback, and customer service requests
- AMC selection and billing/payment documentation
Information Sent Automatically
- Device model, operating system, and hardware identifiers
- IP address and approximate geographic geolocation
- Network connection status and mobile network carrier
- App performance telemetry and crash logs
Log Data & Technical Analytics
When you visit our website or interact with our web services, our servers may automatically log the standard technical data provided by your web browser. This may include:
- Your device’s Internet Protocol (IP) address.
- Browser type, configuration, engine, and version.
- The pages visited on our website, entry and exit paths, and referrers.
- The timestamp and date of your visit, along with time spent on specific pages.
- Diagnostic parameters and technical details accompanying any errors encountered.
Please be aware that while this technical information may not be personally identifying on its own, it may be possible to correlate it with other authenticated account data to determine individual identities.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website or mobile application:
- Use a mobile device or web browser to explore our products, catalogues, and resources.
- Contact our engineering, sales, or customer support teams via email, phone, or digital forms.
- Submit technical consultation requests or request elevator dimension quotes.
- When you interact with or mention our brand across social media channels.
We collect, hold, use, and disclose personal data strictly for legitimate operational purposes, including processing service agreements, scheduling preventative maintenance, dispatching technicians, and updating warranty records. Personal information will not be processed in any manner incompatible with these stated purposes.
We may occasionally combine your information with general industry insights or validated research data received from authorized business partners and suppliers.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.
Encrypted Communication
All data transit is guarded with modern SSL/TLS encryption protocols.
Strict Access Control
Technician and administrative access is scoped by role-based authorization.
Breach Notification
We comply fully with applicable statutory guidelines in respect of any data breach.
Although we take every reasonable measure to protect your personal information, no method of electronic transmission or storage is 100% secure, and absolute data security cannot be guaranteed. You are responsible for selecting strong passwords and safeguarding physical access to your mobile device.
How Long We Keep Your Personal Information
We keep your personal information only for as long as strictly necessary. This time period depends on the nature of your relationship with Teknix Elevators, the lifecycle of installed equipment, and our legal, accounting, safety, and regulatory compliance obligations.
If your personal information is no longer required, we securely delete it or make it completely anonymous by removing all identifying indicators. If retention is legally required—such as for statutory elevator safety logs, warranty liability, accounting, or archiving in the public interest—it will be safeguarded against unauthorized active use.
Children’s Privacy
Our commercial websites, applications, and elevator engineering services are designed for property owners, architects, builders, and adult facility managers. We do not direct any of our products or services to children under the age of 13, and we do not knowingly collect personal information about children under 13.
International Transfers of Personal Information
The personal information we collect is stored and processed in secure server environments where we, our affiliates, cloud infrastructure providers, and third-party vendors maintain operations.
Please be aware that the locations where personal information is stored or processed may have data protection regulations differing from your home jurisdiction. Whenever cross-border transfers occur, we ensure they comply with applicable legal frameworks and enforce the protections set forth in this Privacy Policy.
Your Rights and Controlling Your Personal Information
You retain the fundamental right to withhold personal information from us, understanding that certain features (such as personalized AMC reminders or mobile app ticketing) may be restricted. We will not discriminate against you for exercising any of your privacy rights.
Right to Access & Disclosure
You may request full copies of all personal records and equipment logs held under your account.
Right to Rectification
Request immediate correction of any inaccurate, incomplete, or out-of-date personal information.
Marketing Opt-Out
Unsubscribe from commercial emails or promotional alerts at any time via provided links.
Complaints & Dispute Resolution
Submit formal grievances regarding data handling. You also retain the right to approach regulatory authorities.
If you are a third party providing personal information about another person, you represent and warrant that you have received that individual’s explicit consent to share the information with us.
Limits of Our Policy & External Links
Our digital properties and mobile applications may provide links to external websites, partner portals, or regulatory resources that are not operated by Teknix Elevators. Please be advised that we exercise no control over the content, security, or terms of third-party platforms and cannot accept responsibility or liability for their individual privacy practices.
Changes to This Policy
At our discretion, we may update our Privacy Policy to reflect ongoing developments in our business processes, mobile application capabilities, industry standards, or legislative regulations.
Any changes will be published directly on this page at the same URL. Where legally mandated, we will notify registered users and seek affirmative consent before processing personal data under materially expanded parameters.
Contact Us & Privacy Office
For any questions, concerns, clarification, or requests regarding this Privacy Policy or your personal information, please reach out to our dedicated privacy and governance team:
Teknix Elevators Pvt. Ltd.
Vertical Transportation & Engineered Mobility Solutions